Terms of Use

Please read these Terms of Use carefully before creating a driver account or using the 2GO Dispatch platform. By registering, downloading the App, or completing any delivery, you agree to be bound by these Terms. If you do not agree, do not use the platform.

1. About 2GO Dispatch

2GO Dispatch ("we", "us", "our") operates a technology platform that connects independent delivery drivers with restaurants and takeaway businesses in Windsor, UK. We provide the App and associated services that enable drivers to receive and fulfil food delivery orders.

We are not a food delivery company or employment agency. We provide a platform through which self-employed drivers ("you", "Driver") choose to accept delivery work. Nothing in these Terms creates an employment, worker, or agency relationship between you and 2GO Dispatch.

Our registered contact address is Windsor, Berkshire, United Kingdom. You can reach us at account@2g0.uk.

2. Eligibility

To register as a driver on 2GO Dispatch you must:

• Be aged 18 or over
• Have the legal right to work in the United Kingdom
• Hold a valid, appropriate licence for your vehicle type (where applicable)
• Hold valid motor insurance that covers you for hire and reward delivery work (moped, motorcycle, and car drivers only)
• Own or have lawful use of a suitable delivery vehicle or bicycle
• Have a compatible smartphone capable of running the 2GO Dispatch driver App
• Provide accurate, complete, and up-to-date information during registration

We reserve the right to verify your eligibility at any time and to suspend or terminate your account if eligibility requirements are not or cease to be met. Providing false or misleading information during registration is grounds for immediate termination.

3. Your Account

3.1 Registration

You must create an account to use the platform. You are responsible for ensuring all information you provide is accurate and kept up to date, including your contact details, vehicle information, and documents.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must not share your account with any other person. You must notify us immediately at account@2g0.uk if you suspect unauthorised access to your account. We are not liable for any loss arising from unauthorised use of your account where you have failed to keep your credentials secure.

3.3 One Account Per Driver

Each driver may hold only one active account. Creating multiple accounts to circumvent restrictions, suspensions, or rating systems is prohibited and will result in permanent termination of all associated accounts.

3.4 Document Maintenance

You must keep all documents on your account current. It is your responsibility to notify us before any document (insurance, licence, right-to-work) expires. You must not go online on the platform if any required document has lapsed.

4. Using the Platform

4.1 Independence

You use the 2GO Dispatch platform as an independent self-employed contractor. You are free to accept or decline any order offered to you. We do not guarantee a minimum number of orders or earnings. You are free to work for other platforms or in other capacities simultaneously.

4.2 Going Online

By setting yourself as "online" in the App, you confirm that:

• You are fit and able to perform deliveries safely
• Your vehicle is roadworthy, taxed, and insured
• All your required documents are current and valid
• You are not under the influence of alcohol, drugs, or any substance that impairs your ability to drive safely

4.3 App Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the 2GO Dispatch driver App solely for the purpose of receiving and fulfilling deliveries through our platform. You must not copy, modify, reverse-engineer, decompile, or create derivative works of the App.

4.4 Location Services

The App requires access to your device's location at all times while you are online. By going online, you consent to real-time location tracking as described in our Privacy Policy. You must not use any means to spoof, falsify, or interfere with your reported location.

5. Deliveries

5.1 Accepting Orders

When you accept an order, you enter into a direct obligation to collect the food from the restaurant and deliver it to the customer within a reasonable time. You must make all reasonable efforts to complete every accepted delivery.

5.2 Care of Orders

You are responsible for handling food orders with reasonable care, using appropriate insulated delivery bags, and ensuring the order arrives in the condition it was collected. You must not open, tamper with, consume, or interfere with any order.

5.3 Proof of Delivery

Where the App requires it, you must provide proof of delivery (e.g. a photo). Falsifying proof of delivery is grounds for immediate termination and may be reported to the relevant authorities.

5.4 Failed Deliveries

If you are unable to complete a delivery, you must contact support immediately through the App. Do not abandon an order without notifying us. Repeated failed or abandoned deliveries will affect your account standing.

5.5 Customer Interaction

You must treat restaurant staff and customers with courtesy and professionalism at all times. Aggressive, threatening, discriminatory, or inappropriate behaviour toward any person encountered in the course of a delivery is grounds for immediate termination.

5.6 Traffic Laws

You must comply with all applicable road traffic laws, including speed limits, parking regulations, and mobile phone use restrictions. Any fines, penalties, or legal consequences arising from your conduct on the road are entirely your own responsibility. We accept no liability for penalties incurred during your use of the platform.

6. Payments & Earnings

6.1 How You Are Paid

Earnings for completed deliveries are calculated based on the fee shown in the App at the time you accept each order. The displayed fee is the total amount payable to you for that delivery. We will not reduce a confirmed fee after you have accepted an order, except in cases of dispute, fraud, or technical error.

6.2 Tips

100% of any customer tip goes directly to you. We do not deduct any commission from tips.

6.3 Payment Schedule

Earnings are credited to your in-app wallet in real time upon delivery confirmation. You may request a same-day transfer to your registered UK bank account, subject to our payment processor's processing times. Weekly automatic transfers are also available. We are not responsible for delays caused by your bank.

6.4 Deductions

We reserve the right to deduct amounts from your earnings wallet in the following circumstances:

• Sums paid to you in error (e.g. a technical glitch causing double payment)
• Amounts relating to fraudulent deliveries or fabricated proof of delivery
• Any other amounts owed to us under these Terms

We will always notify you before making a deduction and provide an explanation.

6.5 Tax & Self-Employment

As a self-employed driver, you are solely responsible for declaring your earnings to HMRC, paying income tax, National Insurance contributions, and any other applicable taxes. We will provide earnings statements on request. We strongly recommend you keep records of all your deliveries and consult a tax professional if you are unsure of your obligations.

7. Prohibited Conduct

In addition to the specific prohibitions elsewhere in these Terms, you must not:

• Use the platform for any unlawful purpose
• Manipulate, game, or abuse the order dispatch or rating systems
• Use automated scripts, bots, or third-party tools to interact with the App
• Solicit tips, additional payments, or personal information from customers outside the App
• Use customer contact details provided by the platform for any purpose other than completing the delivery
• Engage in any form of harassment, discrimination, or threatening behaviour
• Operate the platform while unfit through tiredness, illness, or substance use
• Allow any other person to use your account or the App on your behalf
• Post false reviews about restaurants or make dishonest claims about deliveries
• Attempt to access, hack, or interfere with any part of the platform's systems or infrastructure

8. Intellectual Property

All intellectual property rights in the 2GO Dispatch App, website, branding, and platform (including the name, logo, software, design, and content) are owned by or licensed to us. Nothing in these Terms grants you any right to use our intellectual property other than as necessary to use the platform as a driver.

You must not use the 2GO Dispatch name, logo, or branding in any way that implies a relationship beyond that of an independent contractor without our prior written consent.

9. Limitation of Liability

9.1 Platform Availability

We do not guarantee that the platform will be available at all times, error-free, or uninterrupted. We may suspend or restrict access for maintenance, upgrades, or circumstances beyond our control. We are not liable for any loss of earnings caused by platform downtime.

9.2 Your Conduct & Third Parties

We are not liable for any claims, losses, damages, fines, or penalties arising from your conduct while using the platform, including road traffic offences, accidents, personal injury, or damage to property. You are solely responsible for your actions and their consequences.

9.3 Indirect Loss

To the fullest extent permitted by law, we exclude all liability for indirect, consequential, or special losses including loss of earnings, loss of business, or loss of opportunity.

9.4 Cap on Liability

Where liability cannot be excluded by law, our total aggregate liability to you in connection with these Terms or the platform shall not exceed the total fees earned by you through the platform in the 30 days preceding the event giving rise to the claim.

9.5 Statutory Rights

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited.

10. Suspension & Termination

10.1 By You

You may close your account at any time by contacting us at account@2g0.uk or via the App settings. Any unpaid earnings at the time of closure will be transferred to your registered bank account within 14 days, subject to any outstanding disputes or deductions.

10.2 By Us — Notice

We may deactivate your account with 14 days' notice without stating a reason, for example if we cease operations in your area or reduce our driver pool.

10.3 By Us — Immediate

We may suspend or permanently terminate your account immediately and without notice in cases including, but not limited to:

• Fraudulent activity or dishonest behaviour
• Serious or repeated breaches of these Terms
• Threatening or abusive conduct toward any person
• Driving offences that put public safety at risk
• Providing false documents or identity information
• Operating while under the influence of alcohol or drugs
• Tampering with orders

10.4 Effect of Termination

On termination, your licence to use the App ends immediately. You must stop using the App and delete it from your device. Any accrued, undisputed earnings will be paid out within 14 days. Termination does not affect any accrued rights or obligations.

11. Disputes & Governing Law

11.1 Dispute Resolution

If you have a dispute with us, please contact us first at account@2g0.uk. We will endeavour to resolve disputes informally within 14 days of receiving your complaint. If a dispute cannot be resolved informally, either party may refer the matter to a UK court.

11.2 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11.3 Complaints

Formal complaints can be submitted in writing to account@2g0.uk. We will acknowledge your complaint within 5 working days and provide a substantive response within 28 days.

12. Changes to These Terms

We may update these Terms from time to time. When we make material changes:

• We will notify you via the App and/or email at least 14 days before the changes take effect
• The updated Terms will be posted at /terms with a revised "Last updated" date
• Continuing to use the platform after the effective date constitutes acceptance of the revised Terms

If you do not agree with a change, you must stop using the platform and close your account before the change takes effect.

13. Contact

For any questions about these Terms, please contact us: